Refund and Returns Policy

At Closet by Ghazal, we want you to love your new bag. If for any reason you are not completely satisfied, we are here to help.

Returns

Our policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer you a refund or exchange.

To be eligible for a return, your item must be:

• Unused and in the same condition that you received it.

• In the original packaging with all tags attached.

• Accompanied by a receipt or proof of purchase.

Please note that sale items are final sale and are not eligible for refunds.

Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to exchange your bag for the same item, please email us at {email address} and mail the item to: {physical address}.

Refund Process

Once your return is received and inspected, we will send you an email to notify you. We will also inform you of the approval or rejection of your refund.

• If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within a certain number of days.

• If you haven’t received your refund yet, please first check your bank account, then contact your credit card company and bank, as processing times vary. If you have done this and still have not received your refund, please contact us at {email address}.

Shipping Your Return

To return your product, please mail it to: {physical address}.

• You are responsible for paying your own shipping costs for returning your item.

• Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

• If you are returning a valuable item, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.